How to control orders placed in BigCommerce

PayWhirl can place orders in BigCommerce after payments are processed. You can control how orders are generated from the plan settings page.

Larry Brager avatar
Written by Larry Brager
Updated over a week ago

PayWhirl can be set up to place orders in BigCommerce when payments are processed successfully. Orders are generated in BigCommerce based on your plan settings, and orders themselves have individual line items for each product/service purchased through PayWhirl. Each line item on the order also has it's own SKU, which is also carried down to the order from the plan settings. The staff notes section on BigCommerce orders will also contain profile questions & answers if you have any.

To set up orders with BigCommerce, you need to connect to PayWhirl. This is done one of two ways:

  1. Via the BigCommerce app store listing

  2. Via the integrations page in your PayWhirl account

You can read more about installing PayWhirl on BigCommerce here.

Once installed, a new section called "BigCommerce Settings" will appear at the bottom of the plan settings page with additional options. 

Edit Plans > BigCommerce Order Settings:

  • The first BigCommerce plan setting allows you to control which invoices create orders.

  • By default, the orders are placed in BigCommerce as "Awaiting Fulfillment." However, you can control the order status by adjusting the setting below. This is set per plan, so different plans can create orders with different statuses. 

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Please let us know if you have any questions. 

The PayWhirl Team

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