This feature is in BETA! We'll be rolling out more updates and adding additional options in the future.

PayWhirl's tag workflow feature allows you to control how customer tags are added or removed for different subscription events automatically. You can also conditionalize the tags based on the specific product(s) purchased if needed.

A basic example would be to tag a customer in Shopify with "Active Subscription" when a new subscription is created and remove it when paused.

Customer tags can be used in conjunction with other apps that automatically discount purchases, provide access to content or use customer tags to enable functionality for customers. The possibilities are truly endless.

PayWhirl supports the following subscription event triggers:

  • Subscription created

  • Subscription paused

  • Subscription resumed

  • Subscription canceled

  • Subscription expires

  • Subscription payment fails (retrying)

  • Subscription payment fails (last attempt)

  • Subscription payment succeeds

On each of the event triggers listed above, you can add or remove customer tags in Shopify. You can further conditionalize the triggers with the following options:

  • Subscription contains ANY of the selected products

  • Subscription DOES NOT contain ANY of the selected products

  • Subscription contains ALL of the selected products

  • Subscription contains ANY of the selected product variants

  • Subscription DOES NOT contain ANY of the selected product variants

  • Subscription contains ALL of the selected product variants

  • Subscription contains ANY product with matching title

  • Subscription contains ANY product variant with matching title

  • Customer has no active subscriptions

For example, if a customer creates a subscription for a product titled "Coffee Subscription," you can tag them with "Active Coffee Subscriber," but if they subscribe to a product titled "Coffee Filters," then you can tag them with "Active Filter Subscriber," and so on.

A common use-case for tag workflows would be creating a subscription membership to discount customer purchases on Shopify automatically. Several discounting apps provide this functionality based on customer tags.

Another use-case for tag workflows would be to allow access to special content on your Shopify store when customers have a specific tag in Shopify. There are a few access control apps that provide this functionality in the Shopify app store.

Subscription-based wholesale memberships are another option. You can show wholesale pricing to customers with a specific tag using several apps on Shopify.

Any app that works with customer tags in Shopify should work seamlessly with PayWhirl's tag workflow features. PayWhirl will add or remove customer tags based on the subscription events you need, and you can add functionality as needed with other apps that use tags.

This feature is in BETA! We'll be rolling out more updates and adding additional options in the future.

Would you please let us know if you have any questions or feedback?

Sincerely,

The PayWhirl Team

Did this answer your question?