PayWhirl offers streamlined management of invoices and orders for customers purchasing multiple subscription products. Understanding how these processes are handled can help ensure a smoother experience for both merchants and customers.
When a customer purchases multiple subscription products via PayWhirl, how the system processes invoices and shipments depends on the billing intervals associated with the products.
Grouping Logic for Subscriptions
Same Billing Interval - If all the subscription products have the same billing interval, PayWhirl groups them into one single invoice and one order in Shopify. This process consolidates the order into a single shipment for the customer, simplifying logistics.
Different Billing Intervals - If the subscription products are set with different billing intervals (e.g., one product billed monthly and another weekly), each is processed individually. This results in separate invoices and separate orders in Shopify. Consequently, there will be multiple shipments, one for each interval.
By clearly separating or consolidating orders based on billing intervals, PayWhirl ensures efficient processing and accuracy in billing and shipping.
Why Is This Important?
Efficiency in Operations: Grouping orders with the same interval minimizes overhead and simplifies logistics.
Accuracy in Billing: Handling different billing intervals separately ensures correct invoicing and order creation.
Improved Customer Experience: Customers can receive clear invoices and shipments as per their subscription agreements.
Examples
Scenario 1: A customer subscribes to three products, all billed monthly. In this case, PayWhirl will generate one invoice and one order, culminating in a single shipment.
Scenario 2: A customer subscribes to two products: one billed weekly and another billed monthly. PayWhirl will issue two invoices and create two separate orders, which will result in two shipments.
Understanding this process ensures that customers and merchants alike can plan accordingly for subscriptions and deliveries. If you have any more questions, please feel free to reach out for support or refer to other related topics below.