FAQ - Frequently Asked Questions

Get answers to questions that are asked frequently by other customers.

18 articles in this collection
Written by Larry Brager, Ryan Pfleger, and Brandon Swift

How do I connect my bank account to PayWhirl?

Deposits are made into your account by the merchant processor, also called a payment gateway
Written by Larry Brager
Updated over a week ago

Is PayWhirl Secure?

How do you protect customer data? Are payment forms & widgets secure & PCI compliant? Do I need a SSL certificate? Do you have SOC Reports?
Written by Ryan Pfleger
Updated this week

Can I continue using the one time checkout cart already in my existing platform?

If you already have products in BigCommerce, Shopify, or other platforms you can continue using the existing cart checkout.
Written by Larry Brager
Updated over a week ago

How does pricing work on PayWhirl?

Compare the different price plans for paywhirl
Written by Larry Brager
Updated over a week ago

How does the PayWhirl buy button work?

On PayWhirl when you create a widget or payment form you will be presented with two embed code options
Written by Larry Brager
Updated over a week ago

What is the PayWhirl Partner Program?

PayWhirl's affiliate partner program enables businesses to earn a commission on revenue generated from users they refer to PayWhirl.
Written by Ryan Pfleger
Updated over a week ago

Does PayWhirl work with Safari on Apple devices?

Yes! PayWhirl widgets and payment forms can be used by customers with ANY modern web browser, including
Written by Larry Brager
Updated over a week ago

What time are your regular live chat hours?

We are always happy to answer any questions you may have about PayWhirl
Written by Brandon Swift
Updated over a week ago

Does PayWhirl offer phone support?

Phone support and online chat support are now available by appointment and can be scheduled directly from within your PayWhirl
Written by Ryan Pfleger
Updated over a week ago

How to delete a widget?

You can delete a widget from by clicking the red "Delete" button
Written by Brandon Swift
Updated over a week ago

How do customers purchase gifts for other people?

On the new version of PayWhirl we changed the way customers purchase gifts for other people.
Written by Ryan Pfleger
Updated over a week ago

Pricing table widget

The Pricing Table is one of the more commonly used widgets. It is used when you want the customer to be able to choose from different
Written by Larry Brager
Updated this week

How can I migrate from V1 to V2?

Are you interested in migrating to version 2 of PayWhirl but have existing customers on the classic
Written by Ryan Pfleger
Updated over a week ago

What payment processing gateways can I use with PayWhirl?

To process payments with PayWhirl you need to connect to a LIVE payment gateway.
Written by Ryan Pfleger
Updated over a week ago

What types of profile questions can I ask my customers?

Here are the different types of questions and how they appear to your customers in checkout
Written by Larry Brager
Updated over a week ago

How to cancel/delete your PayWhirl account?

If you'd like to delete your account, please you can do so from your My Account page
Written by Brandon Swift
Updated over a week ago

What are the main differences between version 1 & 2

Over the last year and a half we've been listening to everyone's feature requests and have made major improvements to the new
Written by Ryan Pfleger
Updated over a week ago

Do I need a website to use PayWhirl?

Nope! The new version of paywhirl comes with a secure hosted portal (payment website) so you don't have to embed widgets
Written by Brandon Swift
Updated over a week ago