FAQ - Frequently Asked Questions

Get answers to questions that are asked frequently by other customers.

Brandon Swift avatar Ryan Pfleger avatar Larry Brager avatar
21 articles in this collection
Written by Brandon Swift, Ryan Pfleger, and Larry Brager

Does PayWhirl provide any General Data Protection Regulation (GDPR) features?

The GDPR legislation affects European and non-European businesses with customers in the EU that have adopted the new legislation.
Ryan Pfleger avatar
Written by Ryan Pfleger
Updated over a week ago

How does pricing work on PayWhirl?

Compare the different pricing plans for PayWhirl
Larry Brager avatar
Written by Larry Brager
Updated over a week ago

How do I connect my bank account to PayWhirl?

Deposits are made into your account by the merchant processor, also called a payment gateway.
Larry Brager avatar
Written by Larry Brager
Updated over a week ago

Is PayWhirl Secure?

How do you protect customer data? Are payment forms & widgets secure & PCI compliant? Do I need a SSL certificate? Do you have SOC Reports?
Ryan Pfleger avatar
Written by Ryan Pfleger
Updated over a week ago

Does PayWhirl support Strong Customer Authentication (SCA) and 3D Secure (PSD2)

Yes! PayWhirl supports SCA and 3D secure processing to help businesses comply with the second payment services directive (PSD2) in Europe.
Larry Brager avatar
Written by Larry Brager
Updated over a week ago

How does the PayWhirl buy button work?

On PayWhirl when you create a widget or payment form, you will be presented with two embed code options.
Larry Brager avatar
Written by Larry Brager
Updated over a week ago

What is the PayWhirl Partner Program?

PayWhirl's affiliate partner program enables businesses to earn a commission on revenue generated from users they refer to PayWhirl.
Ryan Pfleger avatar
Written by Ryan Pfleger
Updated over a week ago

Does PayWhirl work with Safari on Apple devices?

Yes! PayWhirl widgets and payment forms can be used by customers with ANY modern web browser, including
Larry Brager avatar
Written by Larry Brager
Updated over a week ago

What time are your regular live chat hours?

We are always happy to answer any questions you may have about PayWhirl
Brandon Swift avatar
Written by Brandon Swift
Updated over a week ago

Does PayWhirl offer phone support?

Phone support and online chat support are now available by appointment and can be scheduled directly from within your PayWhirl
Ryan Pfleger avatar
Written by Ryan Pfleger
Updated over a week ago

How to delete a widget?

You can delete a widget from by clicking the red "Delete" button
Brandon Swift avatar
Written by Brandon Swift
Updated over a week ago

Can I continue using the one time checkout cart already in my existing platform?

If you already have products in BigCommerce, Shopify, or other platforms you can continue using the existing cart checkout.
Larry Brager avatar
Written by Larry Brager
Updated over a week ago

How do customers purchase gifts for other people?

You can setup a gift code purchase option for customers using a widget or have customers mange additional profiles in their own account.
Ryan Pfleger avatar
Written by Ryan Pfleger
Updated over a week ago

Does PayWhirl offer bug bounties?

How to report security issues or other vulnerabilities for a reward. Information on the PayWhirl bounty program.
Ryan Pfleger avatar
Written by Ryan Pfleger
Updated over a week ago

Pricing table widget

The Pricing Table is one of the more commonly used widgets. It is used when you want the customer to be able to choose from different
Larry Brager avatar
Written by Larry Brager
Updated over a week ago

How can I migrate from V1 to V2?

Are you interested in migrating to version 2 of PayWhirl but have existing customers on the classic
Ryan Pfleger avatar
Written by Ryan Pfleger
Updated over a week ago

What payment processing gateways can I use with PayWhirl?

To process payments with PayWhirl you need to connect to a LIVE payment gateway and/or merchant account.
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Written by Ryan Pfleger
Updated over a week ago

What types of profile questions can I ask my customers?

Here are the different types of questions and how they appear to your customers in checkout
Larry Brager avatar
Written by Larry Brager
Updated over a week ago

How to cancel/delete your PayWhirl account?

If you'd like to delete your account, please you can do so from the Account Settings > Billing page
Brandon Swift avatar
Written by Brandon Swift
Updated over a week ago

What are the main differences between version 1 & 2

Over the last year and a half we've been listening to everyone's feature requests and have made major improvements to the new
Ryan Pfleger avatar
Written by Ryan Pfleger
Updated over a week ago

Do I need a website to use PayWhirl?

Nope! The new version of paywhirl comes with a secure hosted portal (payment website) so you don't have to embed widgets
Brandon Swift avatar
Written by Brandon Swift
Updated over a week ago