Advice and answers from the PayWhirl Team

Classic System Support [V1]

View our legacy support articles for v1 aka "classic" in this section.

62 articles in this collection
Written by Larry Brager, Ryan Pfleger, and Brandon Swift
Shopify Support

[V1] Why isn't my customer/order showing up in Shopify?

Most likely this is because the information entered for the address
Written by Larry Brager
Updated over a week ago

[V1] How do I sell memberships and limit access to products / content on Shopify?

There are many different ways to implement content gating or "locking" with paywhirl and/or shopify
Written by Brandon Swift
Updated over a week ago

[V1] Where do I paste the Paywhirl embed code in Shopify?

Paywhirl can be used across many content management systems including Shopify
Written by Ryan Pfleger
Updated over a week ago

[V1] Embedding your widget on Shopify

When using PayWhirl, your widget should be embedded on a separate page from your products
Written by Ryan Pfleger
Updated over a week ago

[V1] Should I "unhide" my PayWhirl products?

In short, no. Paywhirl will create hidden products for each of your plans in Shopify to be used
Written by Brandon Swift
Updated over a week ago

[V1] Will PayWhirl create orders in Shopify?

Yes PayWhirl can be configured to send orders to Shopify
Written by Brandon Swift
Updated over a week ago

[V1] How do I disconnect from Shopify

If you are going to not be using the Shopify system with PayWhirl or want to stop orders from
Written by Brandon Swift
Updated over a week ago

[V1] How can I reconnect Shopify

Whether you are trying to connect to a different Shopify store, or need added permissions for new features,
Written by Ryan Pfleger
Updated over a week ago

[V1] Adding the PayWhirl app to Shopify

If you want to use PayWhirl on your Shopify store
Written by Larry Brager
Updated over a week ago
Getting Started & Setup

[V1] Navigating the dashboard

When you are ready to begin using all of PayWhirl's different features the dashboard be your central hub
Written by Larry Brager
Updated over a week ago

[V1] Setting up Webhooks

You can use certain webhooks with PayWhirl to receive push notifications
Written by Larry Brager
Updated over a week ago

[V1] How to customize emails

PayWhirl sends out 4 custom emails
Written by Ryan Pfleger
Updated over a week ago

[V1] Settings page

The Settings Page has some of the most important ways to customize your PayWhirl account
Written by Ryan Pfleger
Updated over a week ago

[V1] How to translate PayWhirl & customize text

The Customize Text feature allows you to override the text on your PayWhirl widgets and payments forms
Written by Brandon Swift
Updated over a week ago

[V1] PayWhirl embed code overview

PayWhirl has many different features that will generate "embed codes" as you use them
Written by Larry Brager
Updated over a week ago

[V1] Adding or editing profile questions

To ask you customers more information you can use a profile question
Written by Ryan Pfleger
Updated over a week ago

[V1] PayWhirl reports

From the PayWhirl Dashboard you can access the Reporting menu
Written by Larry Brager
Updated over a week ago

[V1] Viewing your subscribers

From the "Manage My Subscribers" you can manage your customers easily
Written by Brandon Swift
Updated over a week ago

Viewing your payments

From the Payments page, you can view all of transactions that have run through the PayWhirl widget
Written by Ryan Pfleger
Updated over a week ago

[V1] Widget builder

WIth PayWhirl you can create as many Widgets as you need
Written by Brandon Swift
Updated over a week ago

[V1] Bill everyone: Group billing, pre-orders & more

Bill Everyone is a non-automatic form of billing that allows you to bill all your customers at once
Written by Larry Brager
Updated over a week ago

[V1] Virtual terminal

The PayWhirl Virtual Terminal is located on your PayWhirl dashboard and was built to make it easy for you to bill customers
Written by Brandon Swift
Updated over a week ago

[V1] Creating custom payment forms

With PayWhirl there are 4 different types of Payment forms you can create. These can be
Written by Ryan Pfleger
Updated over a week ago

[V1] Creating gift codes

PayWhirl Gift Codes are unique promo codes that your customers can purchase for friends and family and works
Written by Larry Brager
Updated over a week ago

[V1] Promo codes and coupons

A Promo Code is a "Digital Coupon Code" that customers can enter to get a specified discount on a payment
Written by Brandon Swift
Updated over a week ago

[V1] My upsells

Adding the option to purchase one time or "upsell" type of products at checkout is an easy way to increase revenue
Written by Brandon Swift
Updated over a week ago

[V1] Creating a payment plan

Making new payment plan on PayWhirl is quick and easy. From the dashboard, click on "My Plans"
Written by Ryan Pfleger
Updated over a week ago

[V1] Initial PayWhirl account setup & activation with Stripe

To create a new paywhirl account please visit the registration page
Written by Brandon Swift
Updated over a week ago
Frequently Asked Questions (FAQ)

[V1] How do add the widget or payment form to my site?

So, you've created your payment plans and are ready to go but you have no idea where to actually paste PayWhirl's embed code(s)?!?!
Written by Larry Brager
Updated over a week ago

[V1] How can I connect an existing or different Stripe account?

We switched to a newer method of connecting Stripe accounts automatically when you sign up
Written by Brandon Swift
Updated over a week ago

[V1] What happens 'after the last installment'?

With PayWhirl, you can configure what happens after the last installment in your payment plan bills
Written by Larry Brager
Updated over a week ago

[V1] How can I customize my widget with CSS?

You can change the look of your widget by adding custom CSS in your widget settings page
Written by Larry Brager
Updated over a week ago

[V1] Where do I paste the embed code?

You can put your widget on almost any page in your shop. You just have to find some HTML code and paste our code inside.
Written by Larry Brager
Updated over a week ago

[V1] What is the best image size to use in a widget?

The PayWhirl widget is fully responsive, so the widget will change sizes based on what size screen you customer is using
Written by Ryan Pfleger
Updated over a week ago

[V1] How do I turn off the PayWhirl branding?

If you'd like to hide the "Securely Processed By Paywhirl" badge from your widget, simply go into your widget settings and
Written by Brandon Swift
Updated over a week ago

[V1] Why are my promo codes on all my accounts?

We pull in promo codes directly from Stripe to make sure the promos available in your widget
Written by Ryan Pfleger
Updated over a week ago

[V1] Can I bill subscribers all on the same date?

We currently don't support automatically billing all of your subscribers on a specified date
Written by Larry Brager
Updated over a week ago

[V1] How do I delete my PayWhirl account?

If you'd like to delete your account, please you can do so from your My Account page in PayWhirl under "Account Settings":
Written by Ryan Pfleger
Updated over a week ago

[V1] Can I accept one-time payments with PayWhirl?

Yes! To accept a one-time payment just use our Fixed Payment forms. You can find instructions to setup one-time payments here
Written by Larry Brager
Updated over a week ago

[V1] What currencies does PayWhirl support?

For a full, up-to-date list of currencies you can accept with PayWhirl
Written by Brandon Swift
Updated over a week ago

[V1] Can I translate my widget into another language

Of course you can! All of the wording in your widget is customizable via the Customize Text
Written by Brandon Swift
Updated over a week ago

[V1] Can I manually add a subscriber to PayWhirl?

You have a couple of options for adding subscribers manually to your account:
Written by Ryan Pfleger
Updated over a week ago

[V1] Do you provide phone support?

We are only able to offer ticket, email and limited chat support at this time. However, one of our support reps would be happy to
Written by Brandon Swift
Updated over a week ago

[V1] How can I show the promo code in my widget

You can select to show or hide the promo field in your widget, by using the dropdown entitled "Show Promo Code Field?"
Written by Ryan Pfleger
Updated over a week ago

[V1] Why do I need PayWhirl if I have Stripe? Is a Stripe account required?

Subscription services, recurring payments and online businesses are becoming more popular than ever
Written by Larry Brager
Updated over a week ago

[V1] How does PayWhirl's pricing work?

We offer two simple pricing options on PayWhirl
Written by Brandon Swift
Updated over a week ago

[V1] Having trouble getting signed in?

We recently switched to a new combined login page with the public release of our new pre-release version
Written by Ryan Pfleger
Updated over a week ago